Shein usually processes refunds within 5 business days after they receive your returned items. However, the time it takes for the refund to appear in your account can vary. Refunds to your Shein Wallet typically take less than 24 hours.
For refunds to a credit card, it can take anywhere from 3-15 business days. If you paid via PayPal, expect the refund to take 2-7 business days. These are just estimates and the actual time may depend on your bank’s processing time.
If your refund is taking longer than expected, it’s recommended to first contact your bank and then reach out to Shein’s customer support for help.
What is Shein and what does it offer?
Shein was founded in October 2008 by entrepreneur Chris Xu in Nanjing, China. Shein has emerged as a global online fashion and lifestyle retailer, particularly popular among Generation Z consumers.
Operating with a unique customer-driven business model, Shein utilizes on-demand manufacturing technology to connect suppliers to its agile supply chain, reducing waste and providing affordable and diverse products worldwide.
With a broad spectrum of offerings in women’s, men’s, children’s, home, and beauty categories, Shein relies on a network of over 3,000 suppliers.
In 2022, it relocated its headquarters to Singapore for regulatory and expansion reasons, generating a substantial $24 billion in revenue and attaining a $100 billion valuation after a funding round in April 2022.
Despite its success, Shein has faced criticism for issues ranging from labor law violations and product safety concerns to allegations of tax evasion.
What are the details of Shein’s order cancellation policy?
Shein’s Cancellation Policy provides customers with the flexibility to cancel their orders within a specific period. If the order hasn’t been dispatched, customers have the option to cancel it by accessing their Shein account. This can be accomplished by visiting the ‘My Orders’ page on the Shein website.
However, the cancellation option is no longer available once the order has been processed and shipped.
In such instances, Shein advises customers to return the item for a refund using their return label. The items should be returned within 45 days from the purchase date, and they must be unused, undamaged, and in their original packaging.
In cases where items from different warehouses are purchased simultaneously, two separate orders are generated. If both orders are part of the same promotional activity, cancelling one order will automatically cancel the other.
When an order is cancelled, customers who have already paid and whose items have not been shipped can choose where the refunded amount is returned.
It can either be credited to their Shein wallet, if they have one, or it can be refunded to the payment account used for the order.
Please note that the return process can take up to 7 business days, and all returned items undergo a verification and inspection process by Shein’s team.
How does Shein’s refund policy work?
Shein’s refund policy prioritizes customer satisfaction, allowing returns within 45 days for a full refund. To be eligible, items must meet specific conditions
- Clothing Items: New, unworn, unwashed, undamaged, and unaltered with original tags and intact hygiene sticker (if applicable).
- Human Hair Wigs: New, unworn, unwashed, undamaged, and unaltered with original tags.
- Shoes, Bags & Luggage: New, unworn, undamaged, with original branded boxes and accessories.
- Furniture: New, unused, undamaged, and in original packaging.
- Electronics: New, unused, inactivated, and in original packaging.
Returned items undergo inspection/testing, and if they meet requirements, Shein issues a refund. Certain items like bodysuits, lingerie, jewelry, and customized products are not eligible for return or exchange. Verify details on Shein’s official refund policy for the latest information.
How long does Shein usually take to process a refund?
Shein is known for its efficient refund process. Once your returned package is received by Shein, the refund process typically begins within 5 business days. However, the exact duration for the refund to reflect in your account can vary based on the refund method you choose:
Shein Wallet: If you choose to have your refund credited to your Shein Wallet, the refund is usually processed within 24 hours. This is the fastest method to receive your refund.
Credit Card: If the payment was made using a credit card, the refund usually takes about 3-15 business days. This timeframe is an estimate and the actual time may vary depending on your bank’s processing time.
Paypal: If the payment was made through Paypal, the refund typically takes 2-7 business days. Again, the actual time may vary depending on Paypal’s processing time.
Gift Card: If you used a gift card for the purchase, the refund usually arrives in less than 24 hours.
What steps should you take if your Shein refund is delayed?
If your Shein refund is delayed, first check the refund status in your Shein account and your bank account. If it’s still not reflected, contact your bank and then Shein’s customer support for assistance.
Verify the Refund Status
The first step is to log in to your Shein account and verify the status of your refund. Shein usually sends a refund notification email once the refund has been processed. So, check your email inbox as well as your Shein account for any updates.
Inspect Your Bank Account or Payment Method
If Shein has confirmed that the refund has been processed, the next step is to check your bank account or the payment method you used for the purchase. It’s important to remember that the time it takes for a refund to reflect in your account can vary depending on your bank’s processing time.
Reach Out to Your Bank
If the refund has not appeared in your account within the standard time frame provided by Shein, it would be a good idea to contact your bank. Sometimes, delays can occur due to the bank’s processing times.
Contact Shein Customer Support
If you’ve checked with your bank and the refund is still not reflecting in your account, the final step would be to reach out to Shein’s customer support. Provide them with all the necessary details about your order, including the order number, the items you returned, and the date of return. Ask them to assist you in tracking your refund.
FAQ
How can I cancel my order in Shein?
If your order has not yet been shipped, you can cancel it by logging into your Shein account and navigating to the ‘My Orders’ page. However, if your order has already been shipped, you won’t be able to cancel it.
Why did my SHEIN order randomly get refunded?
There could be several reasons why your Shein order was refunded without your request. It could be due to issues with the shipping company or problems on Shein’s end. If your order arrived at your home but the shipping company has not marked the order as delivered, Shein might assume that it has not been delivered and report it as lost, for which they must reimburse you.
How do I cancel my SHEIN email?
You can unsubscribe from Shein’s marketing emails by clicking on the “unsubscribe” link located at the bottom of each email.
How do I cancel my Shein free trial?
Shein’s Free Trial program allows customers to try out new clothes for free and post honest and accurate reviews of these clothes. However, there is no specific information available on how to cancel a Shein free trial.
Does Shein keep your information?
Shein does not retain your debit or credit card information when you make payments. However, some of your data can be retained by the retailer.
Why is Shein sending me emails?
Shein sends marketing emails to its customers. If you wish to stop receiving these emails, you can unsubscribe by clicking on the “unsubscribe” link located at the bottom of each email
Why is Shein blocked?
Shein has faced scrutiny and has been blocked in some countries due to various issues. For example, in India, Shein was banned along with other apps due to a deteriorating bilateral relationship with China. In the US, Shein has faced questions over a litany of issues, including how they’re able to sell goods at such strikingly low prices, how transparent they are with the public, and how much environmental waste their businesses generate.
Final thoughts
On the whole, Shein’s refund process is efficient and customer-friendly. While the processing time can vary depending on the payment method, customers can generally expect to see their refund within a few business days.
However, if there are delays, it’s recommended to contact your bank and Shein’s customer support. Understanding Shein’s refund policy can help ensure a smooth and satisfactory shopping experience.